1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

• Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you submit a review or claim a business.
• User-Generated Content: The text, ratings, and other content you provide when you submit a review.
• Third-Party Data: We access business information from the Google Places API, including names, addresses, ratings, and photos. Our use of this data is governed by Google's Privacy Policy.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.
• Data from Business Claims: If you claim a business, we collect your name, email, and any verification documents you provide (such as PAN or GSTIN for Indian businesses). This information is used solely for the purpose of verifying your ownership claim.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Display your reviews and ratings to the public.
• Allow business owners to see and respond to your reviews.
• Process and manage business claims.
• Generate anonymized, aggregate sentiment analysis summaries.
• Administer and protect our business and this Service, including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data.
• Deliver targeted advertising, promotions, and other information regarding our Service.
• Monitor and analyze usage and trends to improve your experience with the Service.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, hosting services, customer service, and marketing assistance.
• Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to the Service and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you. We use Google AdSense for this purpose.
• Publicly-Posted Content: Your reviews are public and can be viewed by anyone. Your name (as provided by you) will be displayed alongside your review.

4. Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Rights (GDPR & CCPA)

Depending on your location, you may have certain rights regarding your personal data. These may include the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the contact information provided in our Contact Page.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. User-submitted reviews and comments are retained indefinitely unless a valid takedown or deletion request is processed.

8. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us immediately.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us through our Contact Page.